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About Qivaro
Rydex Enterprises offers Qivaro Brand supplements that are specially formulated to meet various consumer health needs. These products are manufactured in USA under FDA inspected / registered facilities with cGMP certification.
Frequently Asked Questions
Have questions? Check out our FAQ's for answers as you embark on your wellness journey. Still have questions? Contact our customer support.
Always read the label. Follow the directions for use. If symptoms persist, change or worsen, talk to your health professional. Vitamin supplements should not replace a balanced diet.
How do I make a purchase ?
You can browse our wide range of products in the website and add the products into the shopping cart. After adding all the products you need, you may proceed to checkout and complete the purchase. Our products are available at citysuper chain stores in Tsim Tsa Tsui, Harbour City, Causeway Bay Times Square, & Shatin New Town Plaza. Also, at 6 locations of LOG-ON chain stores.
What kind of payment methods does Qivaro accept?
We accept all major credit card through Paypal Express Checkout, including Visa, Mastercard, Discover, & American Express. You may also checkout by logging in with Paypal or as a guest.
How do I track my order history?
The tracking information is available once you logged in as a member and will be emailed to you.
How do I know if I have successfully completed my order online?
After successfully placing an order, you will receive an order confirmation email sent to your registered email with order details.
If you still cannot receive any order confirmation, please make sure you are entering a correct email address;
OR check "Junk Mail" Section;
OR contact us at info@qivaro.com.hk
What if I received damaged/defected items?
If you receive a damaged or defective item, contact a Customer Service Representative within 10 days of delivery at info@qivaro.com.hk.
Please supply the customer service agent with your order number and product name from the original confirmation e-mail. The customer service agent will also need your e-mail address and phone number. QIVARO is committed to make every reasonable effort to replace the item in a timely manner.
The item must be returned, unused, and in original boxes if applicable, to ensure credit or exchanges.
If you receive a damaged product, you must be able to provide us with a photo of the damaged product, so that we can file a claim. If you cannot provide us with a photo or other proof of the damage, we may not be able to offer you a refund or replacement for your product.
We do not accept returns or refunds on products that have been opened and/or used. Some sale items are short-dated or may have been discontinued by the manufacturer. You will be notified if a product is short dated, but not necessarily if it has been discontinued.
