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Terms & Conditions



How do I make a purchase ?

You can browse our wide range of products in the website and add the products into the shopping cart. After adding all the products you need, you may proceed to checkout and complete the purchase. Our products are available at citysuper chain stores in Tsim Tsa Tsui, Harbour City, Causeway Bay Times Square, & Shatin New Town Plaza. Also, at 6 locations of LOG-ON chain stores. 


What kind of payment methods we accept?

We accept all major credit card through Paypal Express Checkout, including Visa, Mastercard, Discover, & American Express. You may also checkout by logging in with Paypal or as a guest.


How do I track my order history?

The tracking information is available once you logged in as a member and will be emailed to you.


How do I know if I have successfully completed my order online?

After successfully placing an order, you will receive an order confirmation email sent to your registered email with order details.

If you still cannot receive any order confirmation, please make sure you are entering a correct email address; OR Check ""Junk Mail"" Section; OR Contact us at info@qivaro.com.hk




How much is the shipping fee?

Hong Kong Local Region :  FREE SHIPPING   estimated delivery time 2-3 days

Hong Kong Outer Region: (see below)  $45 HKD  estimated delivery time 2-3 days

(The Outer Islands, Shatin area, Tseung kwan O, Sai Kung, and etc.)


How long will my order take to arrive ?

Typically local Hong Kong orders expected to be delivered within 2-4 business days. As soon as your product shipped, we will email you the tracking information. If you have any trouble locating your order, please email us at info@qivaro.com.hk

Customers in Southeast Asia may experience longer shipping times. International order delivery will depend on location.


How do I track my order?

Your tracking number will appear as a link in the order confirmation email. You can also click on the "Order History" tab or in your Account once you log in. If you are having trouble locating your shipment, please email us at info@qivaro.com.hk


Can I change the delivery address once the order has been confirmed? 

 Please contact us right away within 24 hours with the correct address. 

For international shipments please email us in advance info@qivaro.com.hk as case by case basis.




What if I received Damaged/Defected items?

If you receive a damaged or defective item, contact a Customer Service Representative within 10 days of delivery at info@qivaro.com.hk. Please supply the customer service agent with your order number and product name from the original confirmation e-mail. The customer service agent will also need your e-mail address and phone number. QIVARO is committed to make every reasonable effort to replace the item in a timely manner. 

The item must be returned, unused, and in original boxes if applicable, to ensure credit or exchanges.

If you receive a damaged product, you must be able to provide us with a photo of the damaged product, so that we can file a claim. If you cannot provide us with a photo or other proof of the damage, we may not be able to offer you a refund or replacement for your product. 

We do not accept returns or refunds on products that have been opened and/or used. Some sale items are short-dated or may have been discontinued by the manufacturer. You will be notified if a product is short dated, but not necessarily if it has been discontinued.